This policy covers every class or session you pay for through Seed Wellness — classes we host ourselves and classes at partner studios booked through the Seed app. It forms part of our Terms of Service.
The short version. Cancel before the class's cancellation window and you get the full amount back. Cancel inside it, or don't show up, and you don't. If we or the studio cancel, you always get everything back, however close to the class.
1. The cancellation window
Every class has a cancellation window: a number of hours before the class starts, shown before you pay. For classes hosted by Seed it is 24 hours. Partner studios may set a different window; the one shown when you booked is the one that applies to that booking.
2. What is refunded
| What happens | Refund |
|---|---|
| Seed or the studio cancels the class, or your booking | Full refund, always, however close to the class |
| You cancel before the cancellation window | Full refund |
| You cancel inside the cancellation window | No refund |
| You don't attend (no-show) | No refund |
| The class has already started | Can't be cancelled |
| You were charged but the booking could not be completed | Full refund to the original payment method |
3. Where the refund goes
- A refund for a booking you cancel in time is returned as Seed Wallet balance, which doesn't expire and can be spent on any booking on Seed.
- If you booked on this website and don't have a Seed account yet, or if a payment was taken but the booking could not be completed, we refund the original payment method (card, Vodafone Cash or Fawry).
- Any part paid with studio points is returned as points at that studio. A session booked from a class bundle goes back to the bundle.
- If you paid for a group, refunds for every spot come to you.
4. How long it takes
- Seed Wallet credit is immediate.
- Refunds to a card or mobile wallet are issued within 3 business days and usually appear within 5 to 14 business days, depending on your bank or provider.
5. How to request a refund
Cancel the booking in the Seed app before the cancellation window. For a booking made on this website, or anything that goes wrong, email hello@seedwellness.app or call +20 101 922 0778 with your order confirmation. We reply within one business day.
6. Wallet balance, credit, points and packages
Seed Wallet balance, Seed Credit, studio points and class packages are for booking on Seed and are not cash: they can't be withdrawn or refunded to a card. Credit, points and packages expire after the period shown at purchase; expired balances are not refunded. Deleting your account forfeits any remaining Seed Wallet balance, Seed Credit, studio points, class packages and upcoming bookings. They are not refunded.
7. Contact
Seed Wellness
Mivida Emaar, Greens 6, Villa 75
New Cairo, Cairo, Egypt
+20 101 922 0778 · hello@seedwellness.app