Seed is a wellness booking platform operating in Egypt. This policy explains what we collect, why, who we share it with, and what you can ask us to do about it. It covers our mobile apps, our website, and the portals we provide to partner studios.
The short version. We collect what we need to take a booking, learn what you like, and pay the studio. We never sell your data. Health data is used only to personalise what we suggest to you, it is never used for advertising, and you can disconnect it at any time.
1. Who we are
Seed Wellness (“Seed”, “we”, “us”) is the controller of the personal data described here. You can reach us at support@seedwellness.app for any privacy question or request.
2. What we collect
Account information
Name, email address, phone number, username and profile photo. Optionally date of birth, gender, and the area of the city you are in — gender is used only where you or a studio have chosen a women-only setting.
How you sign in
You can sign in with a phone number and one-time code, an email address, Google, or Apple. If you use Google or Apple, we receive only the identifier they provide plus the name and email you choose to share. We never see or store your password for those services. Authentication is handled by Supabase on our behalf.
Bookings and activity
Classes you book, attend, cancel or transfer; reviews you write; your loyalty points, tier and streak; wallet and credit balances; and your transaction history.
Health and fitness data — optional
Only if you choose to connect it. On iPhone we read from Apple Health; if you connect a third-party wearable account such as WHOOP, we read from that service. In both cases we store a daily summary, not a continuous stream:
- sleep duration
- resting heart rate
- heart rate variability
- step count and active energy
- a recovery score, where your device provides one
Location — used, not stored
If you allow it, we use your device location to show studios and classes near you. We do not store your location on our servers. It is used to answer your request and then discarded. You can decline this and still use the app; you will just need to search by area instead.
Payment information
We never see or store your card details. Card payments are processed by Paymob, who handle the card data directly. We store only the outcome — the amount, the method, and a reference — plus, if you choose to save a payment method, a token that lets Paymob charge you again. That token is useless to anyone else.
Technical and usage data
Device type, app version, a push notification token, and how you move through the app: what you searched for, what you opened, what you booked. We use this to understand which parts of the product work.
3. How we use it
- To take, hold, change and honour your bookings
- To process payments, refunds and studio payouts
- To run loyalty points, streaks and your wellness passport
- To suggest classes that suit you — including, if you connected it, adjusting suggestions to how rested or recovered you are
- To send you booking confirmations, reminders and account messages
- To send you marketing, only where you have not opted out, subject to strict frequency limits
- To detect abuse, fraud and technical faults
We do not sell your personal data, and we do not use your health data for advertising or share it with advertisers.
4. What studios can see
When you book, the studio receives your name and the details of that booking, so they can expect you and check you in. Studios never see your health data, your payment details, your wallet balance, or your bookings at other studios.
Where an employer sponsors your membership, the employer sees aggregated, anonymised figures only — never your individual session history.
5. Who we share it with
We use the following providers to run the service. Each processes data only on our instructions.
| Provider | Purpose | Data |
|---|---|---|
| Supabase | Authentication and database | Account and booking data |
| Render, Vercel | Application hosting | All service data in transit |
| Paymob | Payment processing | Card details (direct to them), amounts |
| Amazon Web Services | Image storage and delivery | Photos you upload |
| Segment, Mixpanel | Product analytics | Usage events. Phone numbers and email addresses are stripped before they are sent. |
| Sentry | Error monitoring | Technical diagnostics |
| Expo | Push notifications | Device push token |
| Resend | Transactional email | Email address, message content |
Some of these providers operate outside Egypt, including in the European Union and the United States, so your data may be processed there. We may also disclose data where the law requires it.
6. Health data, specifically
Because health data deserves plainer terms than the rest:
- It is entirely optional. The app works fully without it.
- We read only. We never write anything back to Apple Health or your wearable account.
- We use it for one purpose: personalising the classes we suggest to you.
- It is never used for advertising, never sold, and never shared with studios, employers or any other user.
- You can disconnect at any time in the app. On request we will delete the summaries we hold.
7. How long we keep it
We keep your account data while your account is open. When you delete your account we delete your profile, contacts, health summaries, check-ins and messages, and remove your sign-in. Bookings and payments stay in our records without your name, as the law requires. Health summaries are deleted when you disconnect the source and ask us to remove them. Analytics data is retained in aggregated form.
8. Your rights
You can ask us to:
- show you the data we hold about you
- correct anything that is wrong
- delete your account and the data attached to it
- stop sending you marketing — you can also do this yourself in the app
- disconnect and delete your health data
Email support@seedwellness.app and we will respond. Some records must be kept even after account deletion where the law requires it — payment records, for example.
9. Security
Data is encrypted in transit. Access to production systems is restricted. Card details never reach our servers. No system is perfectly secure, but we treat payment and health data as the parts that matter most.
10. Children
Seed is not intended for anyone under 16, and we do not knowingly collect their data. If you believe a child has given us personal data, contact us and we will remove it.
11. Changes
If we change this policy we will update the date above, and we will tell you in the app if the change is significant.
12. Contact
Seed Wellness
Mivida Emaar, Greens 6, Villa 75, New Cairo, Cairo, Egypt
+20 101 922 0778 · support@seedwellness.app